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Our Current Production Timelines are 15-20 Business days plus Shipping time.

Please note that all products in the Clearance Store, Custom Garments and Dance Inked* are final sale. Thank you

Terms and Conditions:

OUR GUARANTEE

We at Hamilton’s value your business greatly. It is our mission to keep customers for many years to come by continuing to exceed product quality and service expectations. Hamilton’s guarantees materials and workmanship on all merchandise.

PRODUCTION SCHEDULE

Estimated delivery of regular orders is approximately 3-4 weeks from the order deadline date window. Changes to the artwork or additional requests for new artwork after order placement, will delay the start of production and the subsequent estimated delivery date. Hamilton’s does not guarantee production times on custom garments due to the variable conditions in custom manufacturing and decorating. PLEASE NOTE: NO CHANGES* can be made to an order once it has been confirmed and received. *Changes refers to names, sizes, quantities, additions and deletions. **Any order cancellation(s) must be received within two weeks or order date for full refund. Any cancellations after two weeks will lose the deposit and the garment(s) will be considered abandoned.

ARTWORK

The customer assumes full responsibility once the proof is approved. Colors will be printed as close to the proof as possible. Graphics will be sized accordingly to industry standard. The proof represents a digital version of your artwork. A digital proof is an on-screen representation of your artwork files not the actual printed garment. It is intended for viewing purposes only. Print colors may change 3-5% depending on the color setting of your monitor as well as the type of fabric being printed. Please note that when using various printing methods such as sublimation and discharge of water based inks, print colors may change up to 10%. Production times begin once the artwork has been approved and not from the time that order is submitted.

NON-EXCLUSIVITY

All customer's artwork and designs are custom designed with the intention of creating unique and distinctive apparel. However, Hamilton’s does not promise or guarantee exclusivity of design to any customer.

PAYMENT TERMS

We offer a range of payment options including VISA, MC, Amex, Diners Club, G-Pay and Shop Pay.  At this time we are not offering deposits, cheques or EFT's.

SHIPPING

Hamilton’s provides a door to door DUTY FREE delivery service to all our US and Canadian customers. Customers are responsible for all shipping charges. Charges are determined by weight, size, destination and level of delivery service.

RETURNS

All Hamilton’s custom products are made-to-order and thus orders are non-returnable. However, Hamilton’s backs all the fine garments that we sell. Claims of order discrepancies must be identified within 5 business days of receipt of goods via email. Claims of defective merchandise must be identified within 14 calendar days of receipt of goods via email and must include a Recital Exchange Form and Photo/s showing the defect. The garment must be returned to Hamilton’s within 14 additional calendar days for further inspection and resolution and only defective merchandise will be approved for replacement. Defects shall not include the following: normal "wear and tear", washed garments, print color discrepancies and garments with white/lighter show through at seams, pressure points or upon stretching as this is standard since sublimation involves printing on white fabric.

EXCHANGES

Should you have any difficulty with the sizes, we are happy to make size exchanges right away.  
You would need to place a new order for the items you need and put the code "SWAP" in the class name field on our website so that we can expedite the process.   You would then need to return the costumes to us and we will issue a credit. There is a 10% restocking fee for all size exchange orders.  Please ensure the garment is unworn, with tags still on and enclose the hanger the garment arrived on, which has our quality control inspection sticker attached.   All exchanges must be made within 45 days of delivery receipt.   In an effort to provide exceptional customer service, Hamilton’s offers a low 10% restocking fee for all size exchanges.    Please be sure to let customer service know when you need to receive the size exchange by, and we will try and expedite the order to the best of our ability. Please keep in mind that additional shipping charges will apply to all size exchange orders. I hope this information helps, and please be sure to let us know if you have any questions. 

 

RIGHTS TO PROMOTION

Unless specified on the Purchase Order or in writing, Hamilton’s reserves the right to use any testimonials and items or pictures of items we produce, in our social media, website, marketing and promotional materials.