Need a different size? We’re glad to help. Please note that all exchanges require creating a new, made-to-order garment.
BEFORE YOU MAKE AN EXCHANGE:
- Have you tried to shift sizes?
- After shifting sizes, how many costumes do you need to exchange?
- Call our Customer Service team on 1-800-487-1958 or send an email to customerservice@hamiltonstheatrical.com to request a Return Authorization Number (RMA).
- Place a new order for your replacement item(s). Replacement timing will vary based on the current production date.
***For rush requests, please contact Customer Service and reference your new order number. - Affix the provided return label within your box and send the costume back to:
Hamilton's Theatrical Supply
BACK SHIPPING DOOR
24 Progress Ave
Scarborough, ON
M1P 2Y4
- Print out the return authorization documents and put them in the clear pouch provided with your shipment. Please ensure your Order Number and RA Number RXXXXXXXXXXXXXXXXXXXX are included.
IMPORTANT:
- Customers are responsible for return shipping.
- All exchanges must be made within 14 days of delivery receipt. After 30 calendar days of order delivery, we are not able to accept any exchanges.
- Product must be unworn and unwashed, with the hang tags and QC sticker attached, in original packaging (if applicable), and accompanied by proof of purchase
- Sale items (product from "TuTu Much") are final sale and can't be returned or exchanged. Additional details are available in the Returns Terms and Conditions
- Refunds will only be applied to the original form of card payment, to a Hamilton's gift card, or in accordance with applicable local laws.
As exchanged items must be fully remade, a restocking/remaking fee applies. Fees are calculated using the following sliding scale based on group exchanges:
- 10% exchange → 10% restocking fee
- 20% exchange → 20% restocking fee
- 30% exchange → 30% restocking fee
- Restocking fees will not exceed 50%.
Looking for a custom size? Having fit issues? Speak with one of our fit specialist
